Reference

Your Questions, Answered Plainly

Got a question about your account, a deposit via bKash, or how withdrawals work? This page covers what you actually need to know — no filler, just straight answers from us to you.

Account & LoginbKash · Nagad · RocketWithdrawals & VerificationMobile AccessSupport Channels
Explore the Lobby Read FAQ
tibaji Your Questions, Answered Plainly
tibaji How This FAQ Works for You

How This FAQ Works for You

We built this page around the questions we hear most from people in Bangladesh — not a generic help document copied from somewhere else. Each answer reflects how tibaji actually works: how your bKash or Nagad deposit moves through to your account balance, what happens when you request a withdrawal, and what to do if something doesn't go as expected. If you

send money via Rocket and your balance hasn't updated, there's a step for that. If you're logging in on a new phone and need to verify your account, that's covered too. We keep these answers current. If your question isn't here, our support team is reachable directly — details are in the support section below. Availability of all services depends on your

local law and eligible regions.

  • bKash
  • Nagad
  • Rocket

What the Platform Covers

Local payment methods: bKash, Nagad, Rocket3
Encrypted account and transaction securitySSL
Full lobby access on browser and mobileWeb + Mobile
English-language support for BangladeshEN

Reach Us When You Need To

If an answer below doesn't resolve your issue, here's how to get to us directly. We handle account, payment, and game queries through these channels.

Live Chat Open the chat icon from any page in the lobby. Available during active support hours — the fastest path for deposit and withdrawal queries.
Email Support Send your query with your account details to our support address. We respond to payment and account issues as a priority.
Help Centre Browse categorised answers in the Help Centre — covers login, wallet linking, game access, and account verification steps in one place.

Why You Can Rely on These Answers

We write these answers as the operator, not a third party. What you read here reflects how the platform actually runs.

Operator-Written

Every answer comes from us — the team running tibaji. No third-party summaries, no outdated copied text from another site.

Payment-Accurate

bKash, Nagad, and Rocket steps are written against how those wallets actually process transactions to our account number.

Account Security

Login, OTP verification, and withdrawal confirmation steps reflect our actual SSL-secured account flow — not a generic template.

Kept Current

When our processes change — payment rails, verification steps, support hours — we update this page to match. Check back if something feels off.

Common Questions from Bangladesh

These are the questions we get asked most. If yours isn't here, use live chat or email — details are in the support section above.

Go to the cashier, select bKash, and you'll see our account number. Open your bKash app, send the amount, enter your transaction ID on our page, and your balance updates shortly after confirmation.

Yes. Nagad and Rocket follow the same flow — select your wallet in the cashier, send to the number shown, then confirm with the transaction ID. All three are fully supported for deposits and withdrawals.

After you submit a withdrawal request, our team verifies the account details before releasing funds. Once approved, the transfer goes to your bKash, Nagad, or Rocket wallet. Timing depends on verification queue and wallet processing.

Check that you entered the correct transaction ID on the deposit page. If the balance still hasn't updated after a few minutes, contact live chat with your transaction ID and the wallet you used and we'll trace it.

Open tibaji in your mobile browser, enter your login details, and complete the OTP verification sent to your registered number. That confirms it's you and restores full account access on the new device.

Yes — sports betting includes cricket markets covering international matches and BPL fixtures. Head to the sportsbook section of the lobby to see what's currently available for your region.

Use the 'Forgot Password' link on the login page. Enter your registered mobile number, receive the OTP, and follow the steps to set a new password. If the OTP doesn't arrive, contact support directly.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoFAQ Mobile BangladeshInfoTibaji BankingInfoTibaji Glossary

Related pages

tibaji Bangladesh Register bKash Fastpay tibaji Login tibaji App