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Terms Conditions for Your tibaji Account

These Terms & Conditions set out how your tibaji account works, from opening it with a bKash, Nagad or Rocket deposit to how we handle withdrawals, game rules and account access.

Account EligibilityPayment TermsGame RulesWithdrawal ChecksPolicy Updates

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DATA & SECURITY TERMS

Data, Cookies And Account Security

These Terms & Conditions also cover how we handle the data tied to your account. We use cookies to keep you logged in and to remember your language and payment preferences, and we store account and transaction records for as long as needed to verify a bKash, Nagad or Rocket payment or resolve a dispute. You can ask us to check or update the personal details linked to your account, and we'll confirm any change through your registered contact details before it takes effect.

Cookies

We use cookies to keep your session active, remember your preferred payment method between bKash, Nagad and Rocket, and recognise your device when you come back to the lobby.

Account Security

Your login is protected with a password and, where enabled, an OTP step tied to your registered mobile number, and we check login activity if something on your account looks unusual.

Data Retention

We keep account, deposit and withdrawal records for as long as needed to meet verification checks and resolve disputes, even after you stop playing or close your account.

Request Changes

Contact support with your registered account details if you want to check, correct or ask questions about the personal data we hold under these Terms & Conditions.

CONTACT FOR TERMS QUESTIONS

Ask Us About These Terms

If a clause in these Terms & Conditions isn't clear, or you want to know how a specific rule applies to a withdrawal or a disputed Crash SparkBurst round, our support team can walk you through it in plain language. We keep the contact paths simple so a question about account rules, payment terms or game fairness doesn't sit unanswered. Reach out through live chat inside your account dashboard, email, or your registered mobile number, and reference the section number you're asking about so we can point you to the right answer fast.

How These Terms Apply To You

tibaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to tibaji and the games inside it - including Roulette WildSpin, Football BalMoney and our sportsbook markets covering cricket, BPL and international fixtures - depends on your local law and whether online gaming is permitted in your region. These Terms & Conditions apply the moment

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you open an account, and they govern how bKash, Nagad and Rocket deposits are credited, how we verify a withdrawal request, and how disputes over a game round or a bonus offer get assessed. We may update these terms as we add new studios or payment
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options, and the version live on this page at the time you use your account is the one that applies. You're responsible for checking that opening an account and playing on tibaji is allowed where you live before you deposit through bKash, Nagad or Rocket. If
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a section of these terms conflicts with a rule set by a game provider such as Pragmatic Play or Evolution for a specific title, the provider's rule for that round takes precedence for gameplay mechanics, while our terms continue to govern your account, your payments and
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your data. Nothing here should be read as confirmation that tibaji is available in every region; availability always depends on local law and eligible regions, and we reserve the right to restrict account access where that applies.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About Our Terms

Here are the questions we hear most often about these Terms & Conditions, from how account eligibility works in Bangladesh to what happens if a bKash, Nagad or Rocket payment doesn't go through as expected. We've kept the answers short and specific rather than generic, and if your question isn't covered below, reach out through the contact paths above and reference the exact clause you're asking about so we can respond faster.

Yes, opening a tibaji account and making your first bKash, Nagad or Rocket deposit means you've accepted these Terms & Conditions, so it's worth reading the sections on payments and account access first.

We may update these terms as we add new games or payment options, and the version published on this page at the time you use your account is the one that applies to you.

Contact support with your transaction reference so we can check the payment against your account record and confirm whether it needs more time to clear or a manual check.

Core account and payment terms apply across the lobby, but a specific title such as Football BalMoney or Crash SparkBurst may carry its own provider rules that sit alongside these Terms & Conditions.

Availability depends on your local law and whether your region is eligible, so check that online gaming is permitted where you live before you register or deposit.

Reach out through live chat, email or your registered mobile number and mention the section number so our support team can give you a direct answer quickly.

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