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Our Terms, Your Account Rights

Everything that governs your account on tibaji — how we handle your data, what rules apply to deposits via bKash, Nagad, and Rocket, and what you can expect from us — is set out here.

Account TermsPrivacy & DataPayment ConditionsEligibility RulesJurisdiction Notice
tibaji Our Terms, Your Account Rights
HOW WE HANDLE THIS

Data, Security and Your Account

Data Handling

We collect only what is needed to run your account — login details, transaction records, and wallet identifiers for bKash, Nagad, or Rocket. We do not sell this data to third parties.

Cookie Policy

Cookies on tibaji keep your session active and remember your payment preferences. You can manage cookie settings from your browser at any time without losing your account access.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any login from an unrecognised device triggers a re-verification step before access is granted.

Data Requests

You can request a copy of your account data or ask us to correct inaccurate records by contacting support. We process these requests in line with applicable data rules for your region.

LEGAL CONTACT PATHS

Reach Us on Policy Matters

Email Support Send policy or account-rights questions to our support address. We aim to respond within one business day and keep a record of every exchange for your reference.
Live Chat Our chat team handles account and legal queries directly. Open the chat window from your account dashboard — available during our standard support hours for Bangladesh.
Account Help Centre The Help Centre covers common questions about terms, data requests, and account conditions. Check there first — most policy answers are already documented and searchable.

Legal and Account FAQs

Common questions about your rights, our data practices, and how these terms apply to your account.

These terms apply to anyone who opens or uses a tibaji account. Eligibility depends on your local law and the regions we currently serve — check your jurisdiction before registering.

Contact our support team by email or live chat with your account details. We will locate your records and send them to your registered contact within a reasonable timeframe under applicable rules.

Yes. Submit a deletion request through support. We will remove data we are not legally required to retain. Some transaction records must be kept for compliance purposes and cannot be deleted on request.

The governing law depends on the jurisdiction under which your account was opened and the eligible region you fall under. We do not make legal determinations for you — consult local legal advice if unsure.

Each wallet transaction is logged against your account with a timestamp and reference number. You can view your transaction history from the account dashboard at any time after login.

We publish the updated version on this page and notify you via your registered contact. Continued use of your account after the update date means you accept the revised terms as current.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.